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Understand the Rules Before You Play

ef77 operates under a clear legal framework so you always know where you stand — your account, your data, and your transactions are governed by terms you can read and act on.

Account TermsData & PrivacyJurisdiction NoticeContact RightsPolicy Updates
ef77 Understand the Rules Before You Play
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We take the handling of your personal and financial data seriously. Here is what we do and what you can ask us to do on your behalf.

Data Security Account data and payment details — including bKash and Nagad transaction records — are stored with SSL encryption and access-controlled at the infrastructure level. We do not share your data with third parties for marketing.
Cookie Policy We use session and analytics cookies to keep your login active across devices and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.
Data Retention We retain account and transaction records for the period required by applicable regulations. After account closure, personal data is held only as long as legally necessary, then deleted or anonymised.
Your Rights You may request a copy of your data, ask us to correct inaccurate records, or request deletion where permitted by law. Submit requests through live chat or email with your registered account details.
REACH OUR TEAM

Contact Us on Legal or Policy Matters

If you have a question about your rights, a data request, or a dispute under our terms, our support team handles legal and policy queries through the channels below. For account-specific issues — including withdrawal holds or identity verification — have your registered mobile number ready so we can locate your account quickly.

Live Chat Start a live chat from the account menu. Our team handles policy and account queries and can escalate to a compliance officer when needed.
Email Support Send detailed legal or data-access requests by email. Include your registered contact and a clear description of the matter for a faster response.
Help Centre Our Help Centre covers account terms, withdrawal conditions, and data rights in structured articles you can read before contacting the team.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data rights, and how our policies apply to you.

Access depends on your local law and whether your region is currently supported. We recommend checking the legal position in your area before opening an account, as eligibility varies by jurisdiction.

Send a data-access request via email or live chat with your registered mobile number. We will verify your identity and respond within the timeframe required by applicable regulations.

Any verified balance is returned to your registered bKash, Nagad, or Rocket wallet after the standard withdrawal verification step. We do not hold funds beyond the processing period without notifying you.

Yes, where permitted by law. Submit a deletion request through our support channels. Some records must be retained for regulatory compliance, but we will confirm exactly what is kept and why.

We publish a revision date on each policy page and send a notification to your registered contact before changes take effect. You have the option to close your account before the new terms apply.

Start with live chat for account-level disputes. For formal complaints or legal matters, use the email channel and mark your message as a formal complaint so it reaches the right team promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.